Your satisfaction is important to FERGO, LLC. Our goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase in its original packaging, with your invoice within 10 calendar days of your purchase for a refund. No returns on custom merchandise or merchandise which has been used. All shipping charges for returns are at your expense. We recommend that you use a shipment method which can be tracked. You must request a Return Merchandise Authorization number prior to shipping your return. Please contact us at firstname.lastname@example.org or call us at +1 (954) 607-4490 Monday through Friday 8:00AM – 6:00PM Eastern Standard Time.